Production
Lost? Our FAQ path will show you the way.
Can I order a sample?
Can I request a custom sample?
Can I request a prototype?
Absolutely! A mini version of your future project can be done. This will help you present your concept to your clients and give you a better sense of the material. Lead time on a prototype is 2-4 weeks.
When will I get my panels?
Our typical lead time is between 3 and 6 weeks once the PDF file is approved, depending on the complexity of your project. A more precise date can be confirmed once project details are provided.
How do you check quality on finished panels?
What is the preflight assessment process?
What happens if my files need work?
We will send a detailed preflight report with the corrections to be made.
Do you provide color-matching services?
Yes. We have successfully matched colors for some of the world’s leading brands. We can color match with recognized color systems (e.g. RAL or Pantone).
Do you offer graphic design services?
We do not offer graphic design services at this time but can refer you to the very best in the industry.
DYE SUBLIMATION
Can I order a sample?
Can I request a custom sample?
Can I request a prototype?
Absolutely! A mini version of your future project can be done. This will help you present your concept to your clients and give you a better sense of the material. Lead time on a prototype is 2-4 weeks.
When will I get my panels?
Our typical lead time is between 3 and 6 weeks once the PDF file is approved, depending on the complexity of your project. A more precise date can be confirmed once project details are provided.
How do you check quality on finished panels?
POWDER COATING
What is the preflight assessment process?
What happens if my files need work?
We will send a detailed preflight report with the corrections to be made.
Do you provide color-matching services?
Yes. We have successfully matched colors for some of the world’s leading brands. We can color match with recognized color systems (e.g. RAL or Pantone).
Do you offer graphic design services?
We do not offer graphic design services at this time but can refer you to the very best in the industry.
PANELS
How much is shipping?
Shipping is based on the size and weight of your order and is based on standard postal or courier rates; expedited shipping is available upon request. Our logistics expert will find the best available rates for your region.
Where do you ship to?
We can ship FOB everywhere in US & Canada on daily basis. We also ship internationally.
How do you pack ALTO™ panels for shipping?
We ensure that your panels are well protected when we package your order.
My package arrived and it is damaged. What do I do?
Do not sign for damaged packaging as we will not be able to make a claim for you with the shipping company if it signed.
HARDWARE
What is the preflight assessment process?
What happens if my files need work?
We will send a detailed preflight report with the corrections to be made.
Do you provide color-matching services?
Yes. We have successfully matched colors for some of the world’s leading brands. We can color match with recognized color systems (e.g. RAL or Pantone).
Do you offer graphic design services?
We do not offer graphic design services at this time but can refer you to the very best in the industry.
PREPRESS GUIDELINES
Can I order a sample?
Can I request a custom sample?
Can I request a prototype?
Absolutely! A mini version of your future project can be done. This will help you present your concept to your clients and give you a better sense of the material. Lead time on a prototype is 2-4 weeks.
When will I get my panels?
Our typical lead time is between 3 and 6 weeks once the PDF file is approved, depending on the complexity of your project. A more precise date can be confirmed once project details are provided.
How do you check quality on finished panels?
PRODUCTION
How much is shipping?
Shipping is based on the size and weight of your order and is based on standard postal or courier rates; expedited shipping is available upon request. Our logistics expert will find the best available rates for your region.
Where do you ship to?
We can ship FOB everywhere in US & Canada on daily basis. We also ship internationally.
How do you pack ALTO™ panels for shipping?
We ensure that your panels are well protected when we package your order.
My package arrived and it is damaged. What do I do?
Do not sign for damaged packaging as we will not be able to make a claim for you with the shipping company if it signed.
MAINTENANCE
How much is shipping?
Shipping is based on the size and weight of your order and is based on standard postal or courier rates; expedited shipping is available upon request. Our logistics expert will find the best available rates for your region.
Where do you ship to?
We can ship FOB everywhere in US & Canada on daily basis. We also ship internationally.
How do you pack ALTO™ panels for shipping?
We ensure that your panels are well protected when we package your order.
My package arrived and it is damaged. What do I do?
Do not sign for damaged packaging as we will not be able to make a claim for you with the shipping company if it signed.
SHIPPING
How long are quotes valid?
Quotes are valid for a maximum of 3 months.
What payment methods do you accept?
We accept major credit cards, wire transfers and cheques.