Prepress Guidelines

Production

Production

Maintenance

Shipping

Pricing & Payment

 

Lost? Our FAQ path will show you the way.

About ALTO™

Dye Sublimation

Powder Coating

Panels

Hardware

Can I order a sample?


Yes, please do! We can send you a couple of complimentary ALTO™ sample kit with 4"x 6" samples or you can buy a Full Sample Box. Click here to learn more.




Can I request a custom sample?


Before entering production, we can produce an 8x10” sample with some elements from your art file (a bit of text, colors, or any significant piece of the file). The lead time on a custom sample is 3-5 business days. Note: Anything beyond this size and format qualifies as a prototype.




Can I request a prototype?


Absolutely! A mini version of your future project can be done. This will help you present your concept to your clients and give you a better sense of the material. Lead time on a prototype is 2-4 weeks.




When will I get my panels?


Our typical lead time is between 3 and 6 weeks once the PDF file is approved, depending on the complexity of your project. A more precise date can be confirmed once project details are provided.




How do you check quality on finished panels?


All panels undergo a thorough inspection to ensure they meet our quality standards. We only reprint panels that exceed our 2% margin of error.





 

What is the preflight assessment process?


This is where we will examine your graphic files to ensure that they conform to our specifications. When the graphic file is ready, we send you a pdf file for your approval. Please refer to our graphic file preparation for guidelines on bleed, resolution, color profiles, dielines, file types, fonts, embedded links and document size.




What happens if my files need work?


We will send a detailed preflight report with the corrections to be made.




Do you provide color-matching services?


Yes. We have successfully matched colors for some of the world’s leading brands. We can color match with recognized color systems (e.g. RAL or Pantone).




Do you offer graphic design services?


We do not offer graphic design services at this time but can refer you to the very best in the industry.





DYE SUBLIMATION

 

Can I order a sample?


Yes, please do! We can send you a couple of complimentary ALTO™ sample kit with 4"x 6" samples or you can buy a Full Sample Box. Click here to learn more.




Can I request a custom sample?


Before entering production, we can produce an 8x10” sample with some elements from your art file (a bit of text, colors, or any significant piece of the file). The lead time on a custom sample is 3-5 business days. Note: Anything beyond this size and format qualifies as a prototype.




Can I request a prototype?


Absolutely! A mini version of your future project can be done. This will help you present your concept to your clients and give you a better sense of the material. Lead time on a prototype is 2-4 weeks.




When will I get my panels?


Our typical lead time is between 3 and 6 weeks once the PDF file is approved, depending on the complexity of your project. A more precise date can be confirmed once project details are provided.




How do you check quality on finished panels?


All panels undergo a thorough inspection to ensure they meet our quality standards. We only reprint panels that exceed our 2% margin of error.





POWDER COATING

 

What is the preflight assessment process?


This is where we will examine your graphic files to ensure that they conform to our specifications. When the graphic file is ready, we send you a pdf file for your approval. Please refer to our graphic file preparation for guidelines on bleed, resolution, color profiles, dielines, file types, fonts, embedded links and document size.




What happens if my files need work?


We will send a detailed preflight report with the corrections to be made.




Do you provide color-matching services?


Yes. We have successfully matched colors for some of the world’s leading brands. We can color match with recognized color systems (e.g. RAL or Pantone).




Do you offer graphic design services?


We do not offer graphic design services at this time but can refer you to the very best in the industry.





PANELS

 

How much is shipping?


Shipping is based on the size and weight of your order and is based on standard postal or courier rates; expedited shipping is available upon request. Our logistics expert will find the best available rates for your region.




Where do you ship to?


We can ship FOB everywhere in US & Canada on daily basis. We also ship internationally.




How do you pack ALTO™ panels for shipping?


We ensure that your panels are well protected when we package your order.




My package arrived and it is damaged. What do I do?


Do not sign for damaged packaging as we will not be able to make a claim for you with the shipping company if it signed.





HARDWARE

 

What is the preflight assessment process?


This is where we will examine your graphic files to ensure that they conform to our specifications. When the graphic file is ready, we send you a pdf file for your approval. Please refer to our graphic file preparation for guidelines on bleed, resolution, color profiles, dielines, file types, fonts, embedded links and document size.




What happens if my files need work?


We will send a detailed preflight report with the corrections to be made.




Do you provide color-matching services?


Yes. We have successfully matched colors for some of the world’s leading brands. We can color match with recognized color systems (e.g. RAL or Pantone).




Do you offer graphic design services?


We do not offer graphic design services at this time but can refer you to the very best in the industry.





PREPRESS GUIDELINES

 

Can I order a sample?


Yes, please do! We can send you a couple of complimentary ALTO™ sample kit with 4"x 6" samples or you can buy a Full Sample Box. Click here to learn more.




Can I request a custom sample?


Before entering production, we can produce an 8x10” sample with some elements from your art file (a bit of text, colors, or any significant piece of the file). The lead time on a custom sample is 3-5 business days. Note: Anything beyond this size and format qualifies as a prototype.




Can I request a prototype?


Absolutely! A mini version of your future project can be done. This will help you present your concept to your clients and give you a better sense of the material. Lead time on a prototype is 2-4 weeks.




When will I get my panels?


Our typical lead time is between 3 and 6 weeks once the PDF file is approved, depending on the complexity of your project. A more precise date can be confirmed once project details are provided.




How do you check quality on finished panels?


All panels undergo a thorough inspection to ensure they meet our quality standards. We only reprint panels that exceed our 2% margin of error.





PRODUCTION

 

How much is shipping?


Shipping is based on the size and weight of your order and is based on standard postal or courier rates; expedited shipping is available upon request. Our logistics expert will find the best available rates for your region.




Where do you ship to?


We can ship FOB everywhere in US & Canada on daily basis. We also ship internationally.




How do you pack ALTO™ panels for shipping?


We ensure that your panels are well protected when we package your order.




My package arrived and it is damaged. What do I do?


Do not sign for damaged packaging as we will not be able to make a claim for you with the shipping company if it signed.





MAINTENANCE

 

How much is shipping?


Shipping is based on the size and weight of your order and is based on standard postal or courier rates; expedited shipping is available upon request. Our logistics expert will find the best available rates for your region.




Where do you ship to?


We can ship FOB everywhere in US & Canada on daily basis. We also ship internationally.




How do you pack ALTO™ panels for shipping?


We ensure that your panels are well protected when we package your order.




My package arrived and it is damaged. What do I do?


Do not sign for damaged packaging as we will not be able to make a claim for you with the shipping company if it signed.





SHIPPING

 

How long are quotes valid?


Quotes are valid for a maximum of 3 months.




What payment methods do you accept?


We accept major credit cards, wire transfers and cheques.





PRICING & PAYMENT

For off the beaten path questions, please contact us: